Warranty Policy

Thank you for your interest in Cenerius products and services. When you buy a Cenerius product, you buy high quality.

We offer the following guarantees on our products.

Warranty

Our Lithium Ion Batteries are covered by a warranty against defects in materials and workmanship for a period of 10 years from the auto-registered date of purchase. This Warranty extends to the original buyer for the duration of 10 years.

  1. Within 90 days from the date of purchase, if our products have quality problems and cannot work normally, we can provide refund services.
  2. More than 90 days from the date of purchase, and within 3 years, If our product fails to work normally, the consumer need assist us in completing all the battery testing, when we both parties confirm that the product has quality problems, we will send the new product to the consumer for free.
  3. More than 3 years from the date of purchase, and within 10 years, we provide free after-sales service and maintenance services.
  4. If you encounter any problems when using the product, please feel free to contact us through the customer service email (service@cenerius.com), we will provide 24-hour customer service.
  5. Please read the product manual carefully before installing and using the product. If the consumer fails to install, use and maintain the product correctly in accordance with the requirements of the instruction manual, which causes serious quality problems in the product, it is not covered by the warranty.

We must ascertain whether the product has gone faulty due to defects in materials/workmanship or misuse/neglect.

Automated Warranty Registration

No warranty registration is needed. Warranties are automatically recorded starting from the date of purchase.

Covered Products

This Warranty covers all battery packs from the “Date Of Purchase” from Cenerius.

Warranty Exclusions

The warranty does not cover damages caused by:

  • Improper installation, storage, transportation or use
  • Misuse, abuse, accidents, alterations, improper charging/installation of our product or negligent handling
  • Opened, disassembled, alteration or DIY modification of original product
  • Use of non-authorized parts or accessories
  • Damage due to over tightening and stripping the terminals.
  • Product that was used out of specification, or undersized for the application.
  • Misapplied or improperly sized Battery for the application, for example too few Amp Hours for System.
  • Exceeding the maximum number of charge/discharge cycles
  • Incorrect voltage applied to application.
  • Not properly balancing series systems with use of automatic balancer or manual balancing.
  • Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, installing in reverse polarity.
  • Environmental damage; inappropriate storage conditions as defined by the Manufacturer; exposure to extreme hot or cold temperatures (See website for temperature range).
  • Breakage, freezing, wreckage, water damage, melted and broken terminals.
  • Damage due to gross negligence
  • Accidents, fire, flood or other natural disasters
  • Non-compliance with safety instructions and warnings

Please read the Manual prior to installation and charging.

Limitation of Liability

Under no circumstances shall we be liable for any special, direct, indirect, incidental or consequential damages arising from the use or inability to use our products, even if we have been advised of the possibility of such damages.

Claim Procedures

In the event of any claim under this warranty, please contact our customer service department. To assist us in processing your claim, you will be asked to provide the following information:
1. A copy of the original invoice or receipt
2. A detailed description of the problem
3. Your contact information

If technical assistance does not resolve the issue and the claim is seemingly covered under warranty, we will send approval for the product be sent back at our facility. Our technical department will test the returned product and determine if the product was affected by the above defects or damage to the Battery arising from any abuse or mishandling of the Battery (“Product”). See list of warranty exclusions located above.

Warranties are for repair, replacement, or substitution only, in Cenerius’s sole discretion. We reserve the right to repair or replace the product at our discretion.

This warranty is in lieu of all other warranties, express or implied. No representative or person is authorized to assume for us any other liability in connection with the sale of our products.

Thank you for choosing our LiFePO4 Battery products. We are committed to providing high-quality products and outstanding customer service.

Rev. June 2023